Frequently Asked Questions

Where are you located?

The Crib LLC is headquartered in Dubai, UAE.

How can I contact customer service?

We would love to hear from you. Whether it's feedback or you have questions that we haven't answered, we're happy to assist you through any of the below communication channels.

Live chat: You can live chat with our customer happiness team via the chat widget on our website from 9:00am to 11:00 pm Saturday through Thursday and 1:00 pm to 11:00 pm on Friday.

Whatsapp: You can whatsapp us on +971 52 2742 400.

Email: You can email us at hi@thecrib.ae and expect a response within 1 business day.

How can I use a promo code?

Once you have added all the items to your cart, proceed to checkout. You will then have the option to add your promo code to your order. For every order only one promo code can be used. If you are having trouble applying your promo code, please contact our customer happiness team at hi@thecrib.ae.

What Shipping Options Are Available?

We offer same day, next day, and standard (up to 3 business days) delivery across UAE. Our shipping rates are:

Dubai
- Same day delivery: AED 35.00
- Next day delivery: AED 25.00
- Standard delivery: AED 15.00

Other Emirates
- Same day delivery: AED 40.00
- Next day delivery: AED 25.00
- Standard delivery: AED 20.00

If your order is above AED 200.00 you get FREE standard shipping!

How long will it take to receive my order?

Same Day Delivery

Orders placed before 12:00 PM UAE time will be delivered between 5:00 PM to 10:00 PM on the same day.

Next Day Delivery

Orders placed before 4:00 PM UAE time will be delivered the next business day between 12:00 PM to 10:00 PM.

Standard Delivery

Orders placed before 4:00 PM UAE time will be processed the same day. Once your order is dispatched, it may take up to 3 business days to be delivered

For more information, view our Delivery & Returns page.

How can I track my order?

Once your order is dispatched, you will receive shipping confirmation, which will include tracking details for your order.

Do You Ship Internationally?

We can ship internationally on request, please email us on hi@thecrib.ae for a quote.

What Payment Methods Are Accepted?

We accept VISA and MASTERCARD payments online.

Is Buying OnLine Safe?

We have a secure checkout so the card details are transmitted through a secure server. Card information is not held by The Crib LLC after the order has been processed.

How do I return an item?

All fully priced items can be exchanged or refunded within 7 days of purchase. We do not offer refunds on sale items.

Please visit the Returns page for details on how to return an item.

Do I have to pay anything to return my item(s)?

A delivery fee of AED 30 will be charged to exchange or return an item. You can also deliver the item back to our warehouse in Al Quoz at no extra cost.

How are you ensuring products being delivered to my home are safe?

Our delivery partners follow all safety and hygiene regulations. All delivery vehicles and boxes are sanitized daily. All drivers are temperature checked at the start of their shift. They are required to wear gloves, masks, and sanitize their hands before and after each delivery. Drivers also maintain a safe distance and offer contactless delivery.