Frequently Asked Questions
Where are you located?
How can I contact customer service?
Live chat: You can live chat with our customer happiness team via the chat widget on our website from 9:00am to 11:00 pm Saturday through Thursday and 1:00 pm to 11:00 pm on Friday.
Whatsapp: You can whatsapp us on +971 52 2742 400.
Email: You can email us at email@example.com and expect a response within 1 business day.
How can I use a promo code?
What Shipping Options Are Available?
Our shipping rates are:
- Same day delivery in Dubai: AED 35.00
- Next day delivery in Dubai: AED 25.00
- Standard delivery across UAE: AED 15.00
If your order is above AED 200.00 you get FREE standard shipping!
How long will it take to receive my order?
Orders placed before 12:00 pm UAE time will be delivered by 10:00 pm on the same day.Next Day Delivery
Orders placed before 4:00 pm UAE time will be delivered the next business day.Standard Delivery
Orders placed before 4:00 pm UAE time will be processed the same day. Once your order is dispatched, it may take up to 3 business days to be delivered
For more information, view our Delivery & Returns page.
How can I track my order?
Do You Ship Internationally?
What Payment Methods Are Accepted?
Is Buying OnLine Safe?
How do I return an item?
Please visit the Returns page for details on how to return an item.