Delivery and Returns

Delivery

We want to deliver our products to you as quickly as possible, which is why we have partnered with ViaMe Delivery Services as our exclusive delivery partner. All orders placed before 12:00 pm UAE time will be shipped the same day. For same day delivery the order must be placed before 12:00 pm UAE time. Standard delivery takes up to 3 working days. You will receive a delivery notification and tracking number once your package has been dispatched. We offer the following shipping options: 

 

Same Day

Next Day

Standard 

Rate (AED)

30.00

25.00

15.00

Dubai

x

x

x

Sharjah

x

x

x

Ajman

x

x

x

RAK

 

x

x

UAQ

 

x

x

Abu Dhabi

 

x

x

Al Ain

 

x

x

 

We offer free standard delivery for orders above AED 200. 

 

Return Policy

We make every effort to offer items that you will treasure forever, but we understand that sometimes this just isn't the case. You can return your products within seven days from the date of delivery.

The product(s) must be in an unused condition and in its original packaging to qualify for a return. All returns will be examined upon receipt to ensure that the item is in good condition (this is determined at our sole discretion). We cannot accept any used, broken, damaged, or altered products. Any products that do not meet these conditions will be returned to the sender. All return shipping costs are the responsibility of the customer.  

How to return your items

  1. Register your return within seven days of receiving your order. You can do this by emailing us at hi@thecrib.ae with the subject title as return, with your order number, the reason for your return, and the product you would like to return. We will respond with a return number. Please do not return products without first registering them with us; if we receive packages without a return number, the return will not be processed.
  2. Pack the products in the original box and add a note with the return number that was provided.
  3. Remove any old labels and write the return address detailed below:
ViaMe Delivery Services
Attention: The Crib Return
Warehouse 19A, Al Quoz
Dubai, UAE
  1. Once we have received the returned item you will receive a confirmation email.

Returns will be handled within seven working days from receiving the return. When your return is accepted, a credit note will be issued that is valid for six months. We do not offer cash refunds.